{"id":28089,"date":"2025-10-29T20:50:35","date_gmt":"2025-10-30T01:50:35","guid":{"rendered":"https:\/\/fleishmanhillard.com\/?p=28089"},"modified":"2025-10-30T10:43:27","modified_gmt":"2025-10-30T15:43:27","slug":"five-ways-to-build-community-reputation-and-trust","status":"publish","type":"post","link":"https:\/\/fleishmanhillard.com\/2025\/10\/five-ways-to-build-community-reputation-and-trust\/","title":{"rendered":"Five Ways to Build Community Reputation and Trust\u00a0"},"content":{"rendered":"<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/fleishmanhillard.com\/wp-content\/uploads\/2025\/10\/Comm_Reputation_Insta_1080x1080_v1-copy-1024x1024.jpg\" alt=\"\" class=\"wp-image-28090\" srcset=\"https:\/\/fleishmanhillard.com\/wp-content\/uploads\/2025\/10\/Comm_Reputation_Insta_1080x1080_v1-copy-1024x1024.jpg 1024w, https:\/\/fleishmanhillard.com\/wp-content\/uploads\/2025\/10\/Comm_Reputation_Insta_1080x1080_v1-copy-300x300.jpg 300w, https:\/\/fleishmanhillard.com\/wp-content\/uploads\/2025\/10\/Comm_Reputation_Insta_1080x1080_v1-copy-150x150.jpg 150w, https:\/\/fleishmanhillard.com\/wp-content\/uploads\/2025\/10\/Comm_Reputation_Insta_1080x1080_v1-copy-768x768.jpg 768w, https:\/\/fleishmanhillard.com\/wp-content\/uploads\/2025\/10\/Comm_Reputation_Insta_1080x1080_v1-copy.jpg 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p>Across boardrooms and communications teams, one word keeps coming up: \u201cwhiplash.\u201d It\u2019s how leaders describe the constant upheaval caused by today\u2019s shifting geopolitical and policy landscape. But who really feels the sting at the end of this whip?<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p>Often, it\u2019s local communities. These are the places where products are made, where factories stand and where families depend on steady work. Companies might have reserves or pricing power to weather storms, but for many communities, the options are limited. The challenges facing local economies in 2025 are just the latest round in a long struggle\u2014one shaped by changing populations, economic swings and shifting industries that can erode tax bases, schools and a community\u2019s ability to attract talent and investment.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p><strong>Moving beyond the old playbook<\/strong>&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p>Given this intensity, <strong>the old playbook for community relations\u2014writing checks to nonprofits, sponsoring little league teams, hiring locally\u2014just isn\u2019t enough anymore. <\/strong>Communities need more from their corporate neighbors.<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p>This is a real opportunity. <strong>Companies can build true \u201ccommunity reputation\u201d by investing in local relationships, creating value for both the business and the community.<\/strong> When companies focus on community reputation, they go beyond just earning a license to operate. They earn a license to grow. Strong partnerships between companies and the communities where they operate fuel mutual success. Communities thrive when companies show up and invest meaningfully.&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p><strong>Why reputation and trust matter<\/strong>&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p>In today\u2019s competitive environment, companies race to show their commitment to U.S. jobs and supply chains. But earning trust at the local level takes more than promises of big investments or massive new facilities. It takes consistent, long-term and clearly visible action.&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p><strong>Reputation and trust are the keys that open doors. <\/strong>They help companies navigate politics, overcome barriers and tell a compelling \u201cMade-in-America\u201d story about their facilities, their people and the future they\u2019re building with their communities.&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p>In fact, as we approach the end of Manufacturing Month in the U.S., it shouldn\u2019t also mean an end to a focus on supporting and celebrating the impact manufacturing has on local communities. <strong>A strong community reputation is an on-going, strategic business differentiator<\/strong> helping companies:\u202f\u202f\u202f&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ul class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li>Retain and attract top local talent&nbsp;<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ul>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ul class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li>Turn neighbors into lifelong customers&nbsp;<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ul>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ul class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li>Protect the business when controversy strikes&nbsp;<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ul>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ul class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li>Build a base of authentic advocates who will amplify your story far beyond your own channels&nbsp;<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ul>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p><strong>A blueprint for building community reputation and trust<\/strong>&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ol start=\"1\" class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li><strong>Listen first to build relationships.<\/strong><br \/>Listening is the foundation of strong relationships. It helps you find ways to contribute that genuinely strengthen your reputation and support the community\u2019s long-term health.<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ol>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ol start=\"2\" class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li><strong>Craft bespoke plans for each community.<\/strong> There is no one-size-fits-all model for building community reputation. Rather, the partnership must be driven by the needs of the community. A small, rural town may have vastly different needs than a large city with many well-known employers. Companies must recognize a community as a system and understand where they are best placed to offer support.<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ol>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ol start=\"3\" class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li><strong>Be present and consistent.<\/strong><br \/>Trust is built by showing up\u2014again and again. Do not wait until you\u2019re in the midst of a challenging labor negotiations cycle or other business threat to start thinking about building reputation. Attend town halls, fundraisers, council meetings and economic summits. Consistent presence demonstrates real commitment. Miss these moments, and you risk losing momentum that\u2019s hard to regain \u2013 or worse, making your actions appear self-serving and transactional.<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ol>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ol start=\"4\" class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li><strong>Commit enterprise-wide.<\/strong><br \/>Building a strong reputation takes buy-in from the whole company. Align your communications, philanthropy, public affairs, workforce programs and government partnerships around a shared mission that advances business goals and benefits residents. Start by mapping stakeholders, aligning priorities and standardizing programs for mutual success.<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ol>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <ol start=\"5\" class=\"wp-block-list\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<li><strong>Communicate transparently<\/strong><br \/>Listening is only the beginning. Authentic, regular communication is the payoff that matters. People don\u2019t trust the company they never hear from, or the one that refuses to comment. Leverage a wide range of drumbeat tactics, potentially including newsletters, community meetings and local media to highlight your impact. And don\u2019t go silent when things get tough. Sharing both successes and challenges\u2014like job cuts or construction delays\u2014shows transparency and builds trust. When stakeholders know the context and your plans, they\u2019re more likely to become advocates, even during hard times.<\/li><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/ol>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p><strong>A lasting commitment to communities<\/strong>&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p>Building or expanding in a new community isn\u2019t just about jobs or ribbon cuttings. It\u2019s a vote of confidence in American workers and communities, a promise in our shared future and the first step in creating local reputations that pay dividends for companies, communities and the country.&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n<div class=\"container\">\n                                            <div class=\"row\">\n                                                <div class=\"col-md-10 col-lg-9 offset-lg-1\">\n                                                    <p><em>FleishmanHillard has helped Fortune 1000 companies build community reputation strategies that deliver proven results. To learn more, contact <\/em><a href=\"mailto:Judith.Rowland@omc.com\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Judith.Rowland@omc.com<\/em><\/a><em>.<\/em>&nbsp;<\/p>\n\n                                                <\/div>\n                                            <\/div>\n                                        <\/div>\n\n\n<div class=\"container\" style=\"margin-top: 20px;\">\n<div class=\"row\">\n<div class=\"col-md-10 col-lg-9 offset-lg-1\">\n<p style=\"font-size: 20px;\"><img decoding=\"async\" class=\"alignnone wp-image-27431 \" style=\"float: left; margin: 0px 15px 15px 0px; width: 161px;\" src=\"https:\/\/fleishmanhillard.com\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-29-at-9.43.22-PM.png\" alt=\"\u201cJudith\" width=\" height=\" \/> <em><strong>Judith Rowland<\/strong> is a senior vice president in the Public Affairs and Engagement group and also serves as global sustainability lead for the food, agriculture and beverage (FAB) sector. She helps clients establish strategies for advancing community reputation and social impact, set measurable goals and communicate their progress with the stakeholders that matter most.<\/em><\/p>\n<p style=\"font-size: 20px;\"><em><strong>Bob Miller<\/strong> is a managing supervisor in FleishmanHillard\u2019s Detroit office, where he supports clients across manufacturing, energy, finance, healthcare, and higher education. He\u2019s committed to developing programs and stories that build trust and strengthen connections between companies and their employees, customers, and communities. <\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"clear: left;\">\u00a0<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Across boardrooms and communications teams, one word keeps coming up: \u201cwhiplash.\u201d It\u2019s how leaders describe the constant upheaval caused by today\u2019s shifting geopolitical and policy landscape. But who really feels the sting at the end of this whip? Often, it\u2019s local communities. These are the places where products are made, where factories stand and where [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":28091,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23,1],"tags":[169,167,65,166,64,168,165],"class_list":["post-28089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expertise","category-uncategorized","tag-bespoke","tag-business","tag-communications","tag-community","tag-reputation","tag-strategic","tag-trust"],"acf":[],"_links":{"self":[{"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/posts\/28089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/comments?post=28089"}],"version-history":[{"count":0,"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/posts\/28089\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/media\/28091"}],"wp:attachment":[{"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/media?parent=28089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/categories?post=28089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fleishmanhillard.com\/wp-json\/wp\/v2\/tags?post=28089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}